Shipping policy

Welcome to Ann Guillaume! We are so glad you’re here. We know that waiting for an online order can be the toughest part, so we’ve made our shipping process as straightforward and worry-free as possible.

Our Shipping Reach

To make sure we can provide the best possible service, we currently ship exclusively to addresses within the United States.

Free Shipping (On Us!)

We believe you should only pay for the products you love. That is why we offer Free Standard Shipping on all orders placed within the U.S. There are no surprise shipping fees at checkout and absolutely no minimum purchase requirement—just free shipping, every time.

When to Expect Your Package

Order Processing: Once you place an order, our team needs about 1–3 business days to pick, pack, and prepare it for its journey. Please note that we take weekends and U.S. federal holidays off to recharge.
Transit Time: After your package leaves our hands, it typically takes 3–7 business days to reach your doorstep. While we always aim to be as fast as possible, please keep in mind that shipping carriers occasionally face delays that are outside of our control.

Tracking Your Order

As soon as your package ships, we will send a confirmation email to the address you provided at checkout. This email will include your tracking number so you can follow your package's progress. Please allow up to 24 hours for the tracking information to update on the carrier’s system.

A Quick Note on Addresses

Before you complete your checkout, please double-check your shipping information to ensure everything is accurate. We want to make sure your order arrives safely, but Ann Guillaume cannot be held responsible for packages that go missing or are returned to us due to an incorrect or incomplete address provided during checkout.